Accessibility statement for

This website is run by Norfolk & Suffolk Unlimited.

We want as many people as possible to be able to use this website. For example;

      • You should be able to change contrast levels
      • You should be able to zoom in up to 300% without the text spilling off the screen
      • You should be able to navigate most of the website using just a keyboard
      • You should be able to navigate most of the website using speech recognition software
      • You should be able to listen to most of the website using a screen reader
      • We have endeavoured to provide text alternatives for non-text content
      • We have endeavoured to facilitate keyboard navigation, ensuring the tab order is appropriate

AbilityNet has advice on making your device easier to use if you have a disability or impairment.

How accessible this website is

We know some parts of this website are not fully accessible, including;

      • Reformatted text or zooming up to 300% results in some text spilling off the screen
      • Some older PDF and DOC files are not fully accessible to screen reader software
      • Some sections and components of our website have poor colour contrast
      • You cannot modify the line height or spacing of some text
      • Some videos may not have text descriptions

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; or if you cannot view the assets map on our home page, please contact us using the following details:


Call: +44 (0)1603 510070

We will do all we can to help you with your request and will get back to you as soon as possible.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, please contact the Inward Investment team by calling +44 (0)1603 510070 or emailing providing details of the issue.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

Norfolk & Suffolk Unlimited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.0 level AA due to the non-compliances and exemptions listed below.

Non-accessible content

      • There may not be sufficient colour contrast between font and background colours, especially where the text size is small, making it difficult for users with moderate visual impairment to read it. This fails WCAG 2.0 AA 1.4.3.
      • There is no caption for the silent video on the home page, making this inaccessible for those with impaired vision. This fails WCAG 2.0 AA 1.2.5.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

The assets map is not fully accessible, as it is not possible to interact with individual map features using assistive technologies. However, maps are currently not within the scope of the regulations. However, we will continue to strive to make the site as accessible as possible.

What we are doing to improve accessibility

We will continue to address the accessibility issues highlighted. We will strive to address these issues and deliver a solution or suitable workaround. 

Preperation of this Accessibility Statement

Web accessibility tools used to evaluate and improve accessibility of this website include;

      • Silktide accessibility checker
      • High Contrast extension for Chrome

This statement was prepared on 16/01/2024. It was last reviewed on 25/01/2024.